COURSE DESCRIPTION
The Travel Operations course is 1 ½ year certificate programme, designed to train Travel and Tour Consultants with operational skills to work for Travel and Tours sectors in the Tourism industry. The course includes a 3 months industrial attachment. Students taking this course are prepared for the IATA Diploma Foundation Level examinations.
Course Topics
- Introduction to Tourism
- Ecology and Conservation
- Introduction to Tour Operations
- History of East Africa I
- Travel Knowledge for Guides
- Basic Language I: (Chinese/French/German/Italian/Japanese/Spanish )
- Business Communication
- Tourist Attractions and Facilities
- Travel Geography
- Introduction of Travel Operations
- Basic language I (Chinese/French/German/Italian/Japanese/Spanish)
- Business Communication
- Tourist Attractions and Facilities
- Social Aspects of Tourism
- Cultural Heritage Tourism
- East Africa Flora and Fauna I
- History of East Africa II
- Basic Language II (Chinese/French/German/Italian/Japanese/Spanish)
- Basic Information Technology
- Tour Programmes
- Leisure and Recreational Studies
- East Africa Flora and Fauna II
- Social Anthropology
- Intermediate Language I (Chinese/French/German/Italian/Japanese/Spanish)
- Hotel and Travel Law
- Introduction to Financial and Cost Accounting
- Environmental Studies
- Tour Administration
- Tourism Sales and Marketing
- Tour Guiding Techniques
- Intermediate Language II (Chinese/French/German/Italian/Japanese/Spanish)
- Human Relations
- Introduction to Entrepreneurship
- Industrial Attachment
Career Opportunities
After completion of the course, the students can work in Tour Companies, Car- hire companies, lodges, attraction sites any other Tourism related organization.
Entry Requirements
KCSE Aggregate C- with a English C- and History/Geography D+ or any other equivalent qualification or KUC graduates of 6 months Travel Agency Techniques (TAT) course may apply provided they passed with Distinction or Credit.
Faculty
- Ms. Jennifer W. Maina: Head of Department
- Ms Teresiah Njeri
- Mr. Titus K. Bagajah
- Mr. Francis M. Kabii
- Mr. George A. Maringo
- Ms. Jane Towett
- Mr. Evans Nduati
This is a one- and - half year programme that prepares students to effectively work as Receptionists, Guest Relations officers, Reservation Agents, Cashiers and Night auditors. During training students undergo extensive practical training at both the college and its application hotel-Utalii Hotel. The course also includes a compulsory three months industrial attachment at the end of the course.
Course Structure
Front Office Procedures
Front Office Accounts
Business Communication
Food and Beverage Control
General Accounts
Tourism Theory
Language ( Italian , Japanese, French or German)
Hotel Information systems
Principals of Organization
Social Aspects of Tourism
Human relations
Front office internship( 3months)
Introduction to computers
Environmental studies
After Graduating, students are expected to work in the various sections of the Front Office. Reception, Cashiering. Guest Relations. Switchboard and Night
Auditing Other than the hotels other service industries such as the Airlines, Banks and Hospitals have found our graduates competent to serve in their.
COURSE DESCRIPTION
This is one and half years course programme that prepares students to effectively work in a hotel as Receptionist, Guest Relations Officers, Reservation officers, cashiers and Front Office Accounts Auditors. The students are equipped with knowledge in practical training at our adjacent Utalii Hotel before being attached for three months to various Hotels in Kenya.After successful completion of the industrial training the students graduate with a certificate in Front Office Course.
Course Topics
Year 1
- Front Office Procedures I
- Front Office Accounts IFront Office Accounts I
- Introduction to Tourism
- Introduction to Food and Beverage Knowledge
- Introduction to Hospitality Industry
- Basic Language (JFIG) I
- Basic IT
- Front Office Procedures II
- Introduction to Financial & Cost Accounting
- Basic Language (JFIG) II
- Business Communication
- Manual Accounting
- Hotel Information systems I
- Food & Beverage Control I
- Front Office Operations Procedures
- Hotel Information systems II
- Intermediate Language I
- Environmental Studies
- Leisure and Recreational Studies
- Social Aspects of Tourism
- Utalii Hotel Practical
Year 2
- Front Office Accounts II
- Intermediate Language II
- Human Relations
- Advance Food & Beverage Control
- Introduction to Entrepreneurship
- Utalii Hotel Practical (Project)
- Industrial Training
Career Opportunity
After Graduating, students are expected to work in Hotel Front Office as Receptionist, Cashiers, Guest Relations officers, Telephone operators and Front office accounts Auditors. In some cases the graduates have found jobs in other hospitality service industries such as the Airlines, Banks and Hospitals.
Entry Requirements
KCSE Aggregate C- with, English C- and Mathematics/Business Studies D+ or any other equivalent qualification or KUC graduates of short course: Reception Techniques may apply provided they passed with Distinction or Credit OR 2nd Division at Credit
Faculty
- Ms. Christine Mwiti
- Mr. James Kamau
COURSE DESCRIPTION
This is a one and half year program covering all aspects of Food and beverage operations and Food and beverage supervisory skills. In addition to the theoretical learning, the course entails intensive practical training at the demonstration restaurant, application Utalii hotel, and three months in training in various Kenyan Hotels. There are three intakes in January, May and the main one in September every year. There are plans to introduce a one year certificate course and another one year Diploma course in Food and Beverage Service Supervision in future
Course Topics
Year 1
- Restaurant operations practical
- Food & Beverage service theory
- Beverage knowledge
- Food and menu 1
- Introduction to hospitality industry
- Basic Language 1
- Basic Information technology
- Bar keeping practical
- Bar operations
- Food and menu 2
- Social aspects of tourism
- Human Nutrition for Hospitality industry
- Basic Language 2
- Banqueting practical
- Food hygiene & sanitation and occupational safety
- Human relations
- Environmental studies
- Hotel law
- Leisure and recreational studies
Year 2
- Menu planning and costing
- Intermediate Language
- Introduction to accounting
- Business communication
- Principles of organization
- Introduction to entrepreneurship
- Food and beverage control
- Food & Beverage supervision
- Internal internship & Project
Career Opportunity
Graduates for this course have opportunities for employment as waiters, captains in hotels, restaurants, airlines, shipping lines and other catering establishments. Prospects for promotion exists for capable persons to become supervisors
Entry Requirements
Kenya Certificate of Education C-, English C- or any other equivalent qualification. 3rd Division at “O” Level, or its equivalent with a credit in English Language, and a pass in Mathematics.
Faculty
- Mr. Patrick Maraburi -Head of Department
- Nancy Maruta
- Mr. Vincent Mutemi
- Mr. Charles Sakong
- Ms. Evalyne Kimanga
- Ms. Esther Njoroge
- Ms. Grace Mkongo
